SPECIFIED COMMERCIAL TRANSACTION LAW
Seller
Fender Music Corporation Japan
Person responsible for operations
Kentaro Matsubara
Address
150-0001
3-1-30 3F Jingumae, Shibuya-ku, Tokyo, Japan
Fees other than the product price
Sales Tax: Product prices at F IS FOR FENDER online store include tax.
Shipping: 550 yen per order (tax included)
* Free shipping is available over 10,000 yen (including tax) or more.
Defective products: If the product you received is defective or faulty, please contact our customer service. We will check the situation and provide you with a return authorization number (RA number). (We will bear the return shipping costs for defective products. )
Shipping method and days of delivery
* We do not support international shipping currently.
Delivery will be made by Sagawa Express within 2-4 business days from the day after the order date.
*Delivery may be delayed if there is a large volume of orders or if you live in a certain area. In the unlikely event that the product cannot be delivered, our customer service will contact you.
*We cannot send to multiple addresses with a single order.
Payment
Payment can be made by credit card (VISA, Master, AMEX, Diners, JCB).
*Only credit cards in your name can be used.
*The closing date and debit date differ depending on the credit card company.
We will owe the credit card transaction fee.
*We do not accept cash on delivery or deferred payment. Please note that we do not accept cash on delivery or pay leter.
Return/Exchange
If you find any defects in the delivered products, you can return or exchange them within 30 days from the date of order.
*Only items purchased from the F is for Fender online store are eligible for return or exchange.
*Only unused and unopened products are eligible.
How to Return
Please contact our customer service. We will explain the return procedure.
Return Address
Fender Music Corporation Japan (Online Return)
273-0017
2554-17 Hongyotoku, Ichikawa-shi, Chiba, Japan
Phone:0120-1946-60
Refund
Due to the credit card company's closing date, your payment may be deducted once. In such cases, the amount will be refunded through the credit card company on the settlement date of the following month or the month after. Please contact your credit card company directly for the detailed refund date.
